ENGAGE - Danny Snow

Danny Snow was born into a true Disney family. He and every member of his immediate family worked for Walt Disney World at some point in their careers, learning what it takes to create a loyalty-driving customer experience.

After earning his MBA in Business, Danny became the Director of Marketing for Snow & Associates, Inc. where he helped grow the family business from a startup into one of the top customer service speaking/training companies in the world. His role has brought him into contact with leaders of organizations around the globe, assisting them in making decisions that impact their companies’ futures.

As a speaker, Danny helps organizations achieve their goals related to customer service, employee development, and leadership. His presentations are designed to be highly entertaining, while sharing business principles that can be immediately applied.

Speaking Topics

Topic

Delivering a World-Class Customer Experience: Lessons From The Mouse

Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value - what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.

Based on his experience with the Walt Disney World Company along with many years in the family business, Danny Snow will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

Participants will learn:

Approaches that help your employees move from a task mindset to an experience mindset.
A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
Four specific strategies for wowing customers every time.
A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

Danny Snow's Experiences

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Testimonials

"You were Perfect, Staff connected with you, What a great Job. Very Much Appreciated, have a Disney Day."

“When I decided on our theme for our 2019 SNASC Conference 'Be Our Guest,' I knew I wanted someone that could share and speak about the Disney’s philosophy and focus on customer service. Danny delivered what was needed for our organizations through his topic 'Lessons from the Mouse.' These lessons are easy to understand and apply to any organization. Danny was a joy to work with and captivated the audience sharing his experiences working with the Disney organization.”

"I was very impressed with your presentation yesterday. It was just the right level for our team. The information was accessible and laid a perfect foundation. It also provided areas and concrete ways to follow up on what they learned. I had quite a few folks (including one of our hospitality faculty who is an expert in customer service) tell me how much they enjoyed your talk. Please feel free to use me as a reference for future speaking engagements!"

"Danny your presentation was truly moving and honestly unforgettable. I spoke to so many people after you left and I got nothing but positive feedback from all."

"Phenomenal as always! Such great lessons for our youth - and presented so upbeat which is a virtual challenge.We appreciate the work you do Danny; thank you for opening up the eyes and minds of our youth today as it relates to customer service."

"Really great program. Lots of positive feedback. I will let my colleagues know about you when asked about possible speakers."

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